Privacy Policy

1. Introduction

At ClientComm ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Profile information (profile picture, job title, company name)
• Communications you send to us

2.2 Client Information

When you use our Service to communicate with your clients, we collect information about your clients, such as:

• Contact information (name, email address, phone number)
• Communication history (messages, call logs)
• Appointment details
• Notes and tags you create about your clients

2.3 Usage Information

We automatically collect certain information about your use of the Service, such as:

• Log data (IP address, browser type, pages visited, time spent on pages)
• Device information (device type, operating system, unique device identifiers)
• Location information (general location based on IP address)
• Usage patterns (features used, frequency of use)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the Service
• Processing transactions and managing your account
• Sending you technical notices, updates, and administrative messages
• Responding to your comments, questions, and requests
• Providing customer service and support
• Sending you marketing communications about our products and services
• Monitoring and analyzing trends, usage, and activities in connection with the Service
• Detecting, preventing, and addressing technical issues, fraud, and illegal activities
• Personalizing and improving your experience with the Service

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Twilio Integration: When you use our Twilio integration, we share necessary information with Twilio to facilitate SMS messaging. Twilio's use of your information is subject to their privacy policy.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

7.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you cannot access your account, please contact us at privacy@clientcomm.ai.

7.2 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of the Service.

7.4 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. We currently do not respond to "Do Not Track" signals.

8. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. International Data Transfers

We may transfer your information to countries other than the country in which you are located. These countries may have data protection laws that are different from those of your country. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@clientcomm.ai.